Lenovo x3250 m6 - Opening an Online Service Request; Service Bulletins

Manyconfigurationproblemsarecausedbyloosepowerorsignalcablesorimproperlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnecting
cables,reseatingadapters,andturningtheserverbackon.Forinformationaboutperforming
thecheckoutprocedure,see“Precautionsbeforeperformingthecheckoutprocedure”onpage
50
.Forinformationaboutconfiguringtheserver,seeChapter4“Configurationinformation”on
page25.
Step6.Consultthecontrollerandmanagementsoftwaredocumentation.
Iftheproblemisassociatedwithaspecificfunction(forexample,ifaRAIDharddiskdriveis
markedofflineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlyconfigured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandEthernet
controllers.
ForproblemswithoperatingsystemsorIBMsoftwareordevices,goto
http://www.lenovo.com/support.
Step7.Checkfortroubleshootingproceduresandretaintips.
Troubleshootingproceduresandretaintipsdocumentknownproblemsandsuggestedsolutions.
Tosearchfortroubleshootingproceduresandretaintips,gotohttp://www.lenovo.com/support.
Step8.Usethetroubleshootingtables.
Tofindasolutiontoaproblemthathasidentifiablesymptoms,see“Troubleshootingbysymptom”
onpage61.
Asingleproblemmightcausemultiplesymptoms.Followthetroubleshootingprocedureforthe
mostobvioussymptom.Ifthatproceduredoesnotsolvetheproblem,usetheprocedurefor
anothersymptom,ifpossible.
Iftheproblemremains,contactIBMoranapprovedwarrantyserviceproviderforassistancewith
additionalproblemdeterminationandpossiblehardwarereplacement.Toopenanonlineservice
request,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.Bepreparedto
provideinformationaboutanyerrorcodesandcollecteddata.
Openinganonlineservicerequest
Ifyouhavecompletedthediagnosticprocedureandtheproblemremains,theproblemmightnothavebeen
previouslyidentifiedbyIBM.Afteryouhaveverifiedthatallcodesareatthelatestlevel,allhardwareand
softwareconfigurationsarevalid,andnolightpathdiagnosticsLEDsorlogentriesindicateahardware
componentfailure,contactIBMoranapprovedwarrantyserviceproviderforassistance.
Toopenanonlineservicerequest,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.
Bepreparedtoprovideinformationaboutanyerrorcodesandcollecteddataandtheproblemdetermination
proceduresthatyouhaveused.
Servicebulletins
LenovocontinuallyupdatesthesupportWebsitewiththelatesttipsandtechniquesthatyoucanuseto
solveproblemthatyoumighthavewiththeLenovoSystemx3250M6server.
TofindservicebulletinsthatareavailablefortheLenovoSystemx3250M6server,goto
http://www.lenovo.com/supportandsearchfor3633and3943,andretain.
Chapter5.Troubleshooting49