Lenovo x3250 m6 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages

Asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,correctthecauseofthe
firsterrormessage.Theothererrormessagesusuallywillnotoccurthenexttimeyourunthediagnostic
programs.
Iftheserverishungduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverishung.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration.
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
Toviewthetestlogfortheresultswhenthetestsarecompleted,dooneofthefollowing:
•ClicktheSuccesslinkintheStatuscolumn,ifyouarerunningtheDSAgraphicaluserinterface.
•Type:xtoexittheExecuteTestsmenu,ifyouarerunningtheDSAinteractivemenu.Then,select
completedteststoviewtheresults.
•SelectDiagnosticEventLoginthegraphicaluserinterface.
TotransferDSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSA
interactivemenu.
YoucanalsosendtheDSAerrorlogtoLenovoserviceandsupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidesatoolthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.
ThistoolcanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.
ElectronicServiceAgent
ElectronicServiceAgent
™
monitors,tracks,andcapturessystemhardwareerrorsaswellashardwareand
softwareinventoryinformation.ItalsoreportsserviceableproblemsdirectlytoLenovoSupport.
Althoughyoucancollectthesesystemdatamanually,ElectronicServiceAgentcouldalsobea
goodalternativebecauseitusesminimalsystemresourcesandcanbeeasilydownloadedfrom
http://www.ibm.com/support/esa/.
Errormessages
LenovoprovideerrormessagesontheWebsiteandPDFfile.IfyouareviewingtheWebsite,thelistof
errorcodesandmessagesforUEFI/POST,IMM2,andDSAthataregeneratedwhenaproblemisdetected
willdisplay.
60LenovoSystemx3250M6InstallationandServiceGuide