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Lenovo x3250 m6 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages

Lenovo x3250 m6
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Asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,correctthecauseofthe
firsterrormessage.Theothererrormessagesusuallywillnotoccurthenexttimeyourunthediagnostic
programs.
Iftheserverishungduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverishung.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration.
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
Toviewthetestlogfortheresultswhenthetestsarecompleted,dooneofthefollowing:
ClicktheSuccesslinkintheStatuscolumn,ifyouarerunningtheDSAgraphicaluserinterface.
Type:xtoexittheExecuteTestsmenu,ifyouarerunningtheDSAinteractivemenu.Then,select
completedteststoviewtheresults.
SelectDiagnosticEventLoginthegraphicaluserinterface.
TotransferDSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSA
interactivemenu.
YoucanalsosendtheDSAerrorlogtoLenovoserviceandsupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidesatoolthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.
ThistoolcanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.
ElectronicServiceAgent
ElectronicServiceAgent
monitors,tracks,andcapturessystemhardwareerrorsaswellashardwareand
softwareinventoryinformation.ItalsoreportsserviceableproblemsdirectlytoLenovoSupport.
Althoughyoucancollectthesesystemdatamanually,ElectronicServiceAgentcouldalsobea
goodalternativebecauseitusesminimalsystemresourcesandcanbeeasilydownloadedfrom
http://www.ibm.com/support/esa/.
Errormessages
LenovoprovideerrormessagesontheWebsiteandPDFfile.IfyouareviewingtheWebsite,thelistof
errorcodesandmessagesforUEFI/POST,IMM2,andDSAthataregeneratedwhenaproblemisdetected
willdisplay.
60LenovoSystemx3250M6InstallationandServiceGuide

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