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Phone line problems, or problems with the Omni LTe voice are usually the result of the RJ31X jack being improperly
wired. Check RJ31X jack wiring and polarity carefully, as described in TELEPHONE CONNECTIONS.
In the event that the controller is found defective, the controller board can be removed without disconnecting the
entire wiring from their terminals. The terminal strips can be removed from the controller board. Then the controller
(or processor board) can be repaired and reinstalled easily.
Follow this procedure for removing the controller board:
1. If possible, upload the programs and configuration (this will not be possible if the status LED isn't flashing or if you
can't get the voice to work).
2. Unplug the power transformer.
3. Disconnect the battery
4. Disconnect the RJ31X modular cable at the jack!! If you only disconnect it at the Omni LTe controller only, the
house phones won't work.
5. Disconnect the PIM cable (if applicable). Disconnect serial cables (if applicable).
6. Carefully remove the four terminal strips from the controller board. Gently push down on terminal strip retention
clips. These clips are located on either end of the strip and 2 in the middle. Slowly pull strip away from terminal
block socket and secure.
7. Remove 9 screws and washers; 3 on the top edge, 3 on the bottom edge, and 3 in the middle of the controller.
8. Remove the controller board.
9. Wrap the controller board with protective material and pack carefully. LEVITON by Leviton will not be responsible
for returned items damaged due to inadequate packaging.
10. Call LEVITON by Leviton with the serial number for a Return Authorization number to help us track your return.
Write the R. A. # on the outside of the package.
11. Return the controller to LEVITON by Leviton. Please include your return address, any special shipping
instructions and daytime phone number so that we can reach you if we have any questions. Also include a brief
description of the problem that you are having.
12. INSTALLATION: follow the removal process in reverse. Follow the POWER UP and CHECK OUT procedures in
this manual.
13. NOTE: When a controller is returned from being repaired, all setup and programming is lost. The board is
returned with the factory default setup and programming.
FOR HELP: Call between the hours of 9:00 AM and 5:00 PM Central time, Monday - Friday, at (800) 229-7256.
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