Mercusys AC12G User Manual

66
AC1300 Wireless Dual Band Gigabit Router
AC12G
Appendix A: FAQ (Frequently Asked Questions)
Q1. What can I do if the login window does not appear?
Ǵ Reboot your main router and try again.
Ǵ If the computer is set to a static IP address, change its settings to obtain an IP address
automatically.
Ǵ Make sure you are accessing the web management through wireless connection.
Ǵ Verify that http://mwlogin.net is correctly entered in the web browser.
Ǵ Use another web browser and try again.
Ǵ Disable and enable the network adapter in use again.
Q2. What can I do if I cannot access the internet?
Ǵ Reboot your modem and main router, then try again.
Ǵ Check if the internet is working properly by connecting a computer directly to the modem
via an Ethernet cable. If it is not, contact your internet service provider.
Ǵ Open a web browser, enter http://mwlogin.net and run the Quick Setup again.
Ǵ For cable modem users, reboot the modem rst. If the problem still exists, log in to the web
management page of the router to clone MAC address.
Q3. How do I restore the router to its factory default settings?
Ǵ With the router powered on, press and hold the Reset button on the router until there is an
obvious change of the LEDs, and then release the button.
Ǵ Log in to the web management page and go to Advanced > System tools > Factory
Defaults to restore the router to factory settings.
NOTE:
Once the modem router is reset, the current conguration settings will be lost and you will need to
re-congure the router.
Q4. What can I do if I forgot my web management password?
Refer to FAQ >Q3 to reset the router, and then create a password for future logins.
Q5. What can I do if I forgot my wireless network password?
Ǵ By default, the wireless network has no password.
Ǵ If you have set a password for the wireless network, log in to the web management page of
the router to retrieve or reset your password.
Q6. What can I do if I want to change the main router?
Ǵ Log in to http://mwlogin.net and go to Status.

Mercusys AC12G Specifications

General

DSL WAN	No
Ethernet WAN	Yes
Product type	Tabletop router
Product color	Black
Transmit power	20 dBmW
Antennas quantity	4
Output current	0.85 A
Output voltage	9 V
Power source type	DC
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	1167 Mbit/s
WLAN data transfer rate (first band)	300 Mbit/s
WLAN data transfer rate (second band)	867 Mbit/s
Cables included	LAN (RJ-45)
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Security algorithms	WPA-PSK, WPA2-PSK
Certification	CE, ROHS
Package depth	288 mm
Package width	382 mm
Package height	66 mm
Package weight	760 g
Harmonized System (HS) code	85176990

Weight and Dimensions

Depth	140 mm
Width	222 mm
Height	32 mm