METER AQUALAB 3 - Customer Support Contact

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AQUALAB 3
Table 6 Troubleshooting the AQUALAB3 System
Problem Possible Solutions
No AQUALAB3 available
in the app when trying to
take reading.
Make sure the AQUALAB3 is properly connected to all wires and the
power indicator is in the ON position.
Make sure the NEXUS is properly connected to all wires and the
power indicator light is ON.
Make sure the iPad and NEXUS are connected to the same local area
network (LAN).
Figure99 No available instruments
Figure100 No NEXUSES found
Disconnect and reconnect the NEXUS and the AQUALAB3 to reboot
them. Wait a few minutes for the NEXUS to reestablish an Ethernet
connection.
If the AQUALAB3 still does not appear, contact Customer Support.
AQUALAB3 indicator light
is red.
Instrument needs to be calibrated. Contact Customer Support for
more information.
4.4 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: support.food@metergroup.com
sales.food@metergroup.com
support.skala@metergroup.com
Phone: +1.509.332.5601
Fax: +1.509.332.5158
Website: metergroup.com