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Chapter5 Troubleshooting
SYSTEM HALT
There is a slot in which the cartridge has
not been inserted more than a certain
time.
• Set a cartridge.
A problem has occurred in the ink car-
tridge IC chip information.
The used count has exceeded the pre-
scribed value.
• Make sure there is no nozzle clogging
(especially for the white ink).
Remaining ink is 0 in the cartridge (ink
end/ only when the 4-color ink set is
used)?
• Replace with new ink.
The thermistor connection of a heater is
defective.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
The temperature abnormality of the
heater has been detected.
When this error occurred and if the tem-
perature abnormality cannot be
resolved, the power supply of the
machine is forcibly turned off.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
Due to a certain error, the function can-
not be performed.
• Return to the local screen, check the error
status and take a countermeasure.
There remains received data that has
not yet been printed.
• Execute the data clear function. ( P.2-14)
An error occurred in the mounted heads.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
The media width or the media length
required for printing is not enough.
• Change the media to the one with enough
width or length.
• When the media width narrows because the
origin moved, slide the origin to the right to
widen the effective media width.
An error occurred in the main PCB
FROM.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
Message Solution
• Turn off the main power to the machine and turn it on after a while.
If the same error message appears again, check the number and contact your local dis-
tributor to call for service. (“000” is the error No.)
• Perform cleaning around the wiper.
• Turn off the main power to the machine and turn it on after a while.
If the same error message appears again, check the number and contact your local dis-
tributor to call for service.
Message Cause Solution
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