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8.8.2.3 Common Software Function Activation Problems and Solutions
Common Problem Cause Solution
When the customer attempts
to restart the anaesthesia
machine after activation, the
CPU board beeps and the
restart fails.
Before the anaesthesia
machine displays the
activation success message,
the power supplied to the
anaesthesia machine is
interrupted or the anaesthesia
machine is shut down, which
causes the BIOS program of
the CPU board to be
damaged.
Send the CPU board back to the
factory for repair.
The system displays a
message indicating that the
activation code is invalid, and
the activation fails.
The activation code is entered
incorrectly or the activation
code is wrong.
1. Check that the activation code
is the same as that provided by the
manufacturer.
2. If the activation code is entered
correctly but the error message is
still displayed, send the machine
ID, existing configurations, and
new configurations of the
anaesthesia machine to the
manufacturer for confirmation.
3. A wrong activation code
generator version is used. Provide
the system software version of the
anaesthesia machine to the
manufacturer and request the
manufacturer to regenerate an
activation code.
After activation, the activated
function is inconsistent as the
user configuration.
The manufacturer generates a
wrong activation code, or the
existing configurations and
new configurations of the
anaesthesia machine provided
to the manufacturer are
incomplete.
Reconfirm the existing
configurations and new
configurations of the anaesthesia
machine and provide the
information to the manufacturer
for regenerating an activation
code.
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