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Mitel 1000 - Call Handling Features

Mitel 1000
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43
When you have selected the number or name you want a free line is
automatically selected and the number is then dialed.
If some numbers are entered without names they are presented at the end of
the list.
To answer a call
When the Featurephone rings, you can do one of the following:
1. Select Answer the call’ on the display.
2. Lift the handset.
3. Press the Speakerphone Key.
From a standard telephone, lift the handset.
Reseize
The Reseize option is displayed when dialing an external call and when an
external call is answered. If Reseize is selected the current call is released
and the line is re-seized presenting external dial tone.
Call Recording
If an extension is equipped with a voice mailbox they can be provided with the
ability to record a call. The extension is programmed to allow call recording.
When allowed to record a call the option Record the call is provided on the
Featurephone menu. Recorded calls are saved as new messages in the
extension’s voice mailbox. See page 104 for programming via the web
interface and page 173 for the Featurephone interface.
Holding & Transfer Calls
To place an external call on hold
1. While on the cal press the Hold key or select ‘System hold’ on the
display.
2. To retrieve the call, select ‘Return to line’ on the display or press its
Line Key.
Note
If an extension has two calls on system hold, selecting ‘Return to
line’ will return the extension to the first call that was put on hold.
To transfer a call to another extension
1. While on the call, select ‘Internal Transfer’ on the display.
2. Select the desired extension from the extension list presented on the
display, or dial the extension number.
3. Select Transfer’ or replace the handset, to transfer the call.
Note
You can transfer a call to an extension when the extension has
answered, while ringing the extension, or while the busy tone is
being received from the extension.
To transfer a call to an external number
1. While on the call, press the Scroll Down Key (Ô) until ‘External
transfer’ is displayed.

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