Mitel 1000 - Troubleshooting Your Cordless Phone

210
Troubleshooting your Cordless Phone
Problem(s) Possible Causes Solutions
No dialing tone
when pressing .
You are too far from the base
unit.
- Battery is low (low battery icon
is displayed).
Move closer to the
base unit.
Charge the battery.
icon is flashing.
- The handset is not registered.
If the handset is unregistered, it
displays UNREGISTERED.
- The handset is out of range.
- Register the handset.
See page 14
- Move closer to the
base unit.
When the handset is
placed on the
charger, no beep is
heard.
- The handset is not placed
properly on the base unit or
charger.
- The charging contacts are
dirty.
- The handset tone is turned off.
- The handset’s power is turned
off before placing it on the
charger.
- Take the handset off
the base unit and put it
back again.
- Clean the charging
contacts with a clean
and dry cloth.
- Turn on the handset
tone from the Sounds
Menu.
Battery icon
remains empty
although the
handset has
charged
for 24 hours.
- Handset battery is defective.
- Handset is not placed properly
on the base unit or charger.
- Please contact your
supplier to purchase a
new rechargeable
battery.
- Check to make sure
the battery icon is
scrolling.
No symbol on the
display.
- Battery is uncharged. - Charge battery.
Bad audio quality
(crackles, echo,
etc.)
- Interference from nearby
electrical appliance.
- Mitel 1000 unit is installed in a
room with thick walls.
- The handset is too far from
the base unit.
- Try plugging the base
unit to a different
location.
- Install the base unit in
a different room.
- Move closer to the
base unit.
The phone does
not ring when a call
comes in.
- The ringer is turned off.
- The phone is not programmed
to ring
- Turn on the ringer.
- Program the phone to
ring for Incoming Calls.
See Page 94 or 164.