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Table of Contents

Mitel 6865I SIP Phone Release 4.1.0 User Guide2
Software License Agreement3
Table of Contents4
Welcome8
- About this Guide8
- Documentation8
- Phone Features8
- Requirements9
- Installation and Setup9
IP Phone Keys10
- Key Panel10
- Key Description11
- Keypad Keys12
Getting Started14
- Plugging in and Starting the Phone14
- Idle Screens16
- Incomplete Configuration17
- No Service17
Methods for Customizing Your Phone18
- Phone Options Via the IP Phone UI18
- Simplified Options List20
- Phone Options Via the Mitel Web UI21
Phone Status25
- Phone Status Via IP Phone UI25
- Finding Your Phone's IP Address26
- Phone Status Via the Mitel Web UI27
Customizing Your Phone29
- Ring Tones and Tone Sets29
- Configuring Ring Tones and Tone Sets31
- Display34
- Live Dialpad35
- Set Audio36
- Audio Mode36
- Time and Date38
- Language42
- Specifying the Language to Use43
- User Password51
- Resetting a User Password52
- Restarting Your Phone53
- Credentials54
- Directory54
- Phone Lock56
- Emergency Dial Plan57
- Defining an Emergency Dial Plan58
Line Keys and Programmable Keys59
- Multiple Line and Call Appearance Keys59
- Programmable Keys60
- Line Key62
- Creating a Speed Dial Key63
- Editing Speed Dial Keys67
- Do Not Disturb (DND) Key70
- Busy Lamp Field (BLF) Key71
- Blf/List Key72
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)75
- XML Key78
- Flash Key81
- Sprecode Key82
- Park/Pickup Keys83
- Last Call Return Key86
- Call Forward Key87
- Blf/Xfer88
- Speeddial/Xfer90
- Speeddial/Conf91
- Speeddial/Mwi93
- Directory Key95
- Callers List Key97
- Redial Key99
- Conference Key101
- Transfer Key103
- Intercom Key105
- Services Key106
- Phone Lock Key108
- Paging Key109
- Save Key111
- Delete Key112
- None Key114
- Discreet Ringing Key115
Making Calls116
- Dialing a Number116
- Using Handsfree Speakerphone116
- Using a Headset117
- Redial118
- Mute119
Receiving Calls120
- Answering an Incoming Call120
- Sending an Incoming Call to Voicemail120
Handling Calls121
- Placing a Call on Hold121
  - When on Hold121
  - Automatic Hold121
- Transferring Calls122
- Conferencing Calls124
- Local Conferencing124
- Ending Calls128
Managing Calls129
- Directory129
- Callers List136
- Missed Calls Indicator138
- DND and Call Forward140
Additional Features159
- Display DTMF Digits159
- Play Call Waiting Tone160
- Stuttered Dial Tone161
- XML Beep Support162
- Status Scroll Delay163
- Switch UI Focus to Ringing Line164
- Call Hold Reminder During Active Calls165
- Call Hold Reminder (on Single Hold)166
- Call Waiting Tone Period167
- Preferred Line and Preferred Line Timeout168
- Goodbye Key Cancels Incoming Calls170
- Message Waiting Indicator171
- Incoming Intercom Call Features172
- Group RTP Paging174
- Shared Call Appearance (SCA) Call Bridging175
- Broadsoft Broadworks Executive and Assistant Services177
- Star Codes190
- Other Features190
Model M680I and M685I Expansion Modules191
- Using the Expansion Modules192
Troubleshooting Solutions193
- Why Is My Display Blank193
- Why Can't I Get a Dial Tone193
- Why Doesn't My Phone Ring193
- Why Is the Light Not Coming on with a New Voicemail Message193
- Why Is My Handset Not Working193
- How Do I Find the IP Address of My Phone193
- Why Does My Phone Display the no Service Message193
- How Do I Change My User Password193
- Why Does My Phone Display Bad Encrypted Config194
- How Do I Restart the IP Phone194
- How Do I Lock My Phone194
Limited Warranty195
- Exclusions195
- Warranty Repair Services195
- After Warranty Service195
Limited Warranty (Australia Only)196
- Repair Notice196
- Exclusions196
- Warranty Repair Services197
- After Warranty Service197
Appendix A - Time Zone Codes198

Other manuals for Mitel 6865i

Administrator's Guide988 pages

Release Notes79 pages

User Manual33 pages

Installation Guide24 pages

Configuration Guide32 pages

Quick Reference Guide3 pages

Quick Start Guide4 pages

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