General Information --- Section 1
Cayman 2005
17
CUSTOMER RELATIONS
Only by ensuring your confidence and satisfaction with our products and services can we have
continued success as a manufacturer of motorhomes. We believe a good relationship with our customers is
just as important as improving the technical excellence of our products. Your authorized dealer is pleased
to help you with instructions about your motorhome and to offer service when you need it. If problems
remain after you have consulted your dealer you are invited to contact our Customer Service
Department. Please have all pertinent information (serial numbers, model number, etc.) when calling. We
will work with the dealer and see that every attempt to resolve the matter is made.
Customer Service Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
877-466-6226
REPORTING SAFETY DEFECTS
If you believe that your motorhome has a defect which could cause a crash or could cause injury or
death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in
addition to notifying Monaco. If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of motorhomes, it may order a recall or remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer or Monaco.
To contact NHTSA you may either call the Auto Safety Hot line toll-free at 1-800-424-9393 (or
1-202-366-0123 in the Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
400 7th Street, S.W.
Washington, DC 20590
www.nhtsa.dot.gov
TAKING DELIVERY
Monaco Responsibilities
Your motorhome has been manufactured to the highest quality and standards by factory trained
personnel. Quality inspections are performed throughout the manufacturing process of your motorhome.
The motorhome has been carefully and almost completely hand assembled in our factory. Prior to the
motorhome arriving at the dealership, all systems have been carefully tested and inspected to ensure
optimum performance. The necessary forms and required manuals have been placed in the motorhome at
the time of shipment to the dealership.
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