Section 1 --- General Information
Cayman 2005
18
Dealer Responsibilities
The dealer must perform additional pre-delivery inspections and system checks, assist in the
customer’s understanding of the Limited Warranty and assist in completing any necessary forms. They
must do a customer orientation to the motorhome, its systems, components and their operation.
The dealer should also ensure the customer receives a complete Owner’s Packet with warranty cards
and registrations for the motorhome and for separately warranted products, including detailed operating
and maintenance instructions. The dealer is responsible for performing a review of the Limited Warranty
provisions with the customer, while stressing the importance of mailing warranty cards and registrations
to the manufacturers within the prescribed time limit to avoid loss of warranty coverage. They must
assist the customer in completing these forms and locating serial numbers. They should request that the
customer reads all warranty information when possible and explain any provision not clearly understood.
The dealer should instruct the customer on how to obtain local and out-of-town service on the
motorhome and its various individual warranted components, whether the service is warrantable or out
of warranty.
Customer Responsibilities
As a new motorhome owner you are responsible for regular and proper maintenance. This will help
you prevent conditions arising from neglect that are not covered by your Limited Warranty. Maintenance
services should be performed in accordance with this Owner’s Manual, and any other applicable manuals.
As the owner, it is your responsibility and obligation to return the motorhome to an authorized dealer for
repairs and service (See the Limited Warranty). Since the authorized dealer where you purchased your
new motorhome is responsible for its proper servicing before delivery, and has an interest in your
continued satisfaction, we recommend that Inspection, Warranty and Maintenance Services be performed
by the dealership. We suggest that you take your new motorhome on a weekend shakedown before
leaving on an extended trip.
SERVICE SUGGESTIONS
Know when to take your motorhome in for service. Give some thought to the appointment time.
There are several things to consider when selecting a time for service. Location of the service center and
the time of year can be a major issue. Monday and Friday are busy days for most dealers. Therefore, it
makes sense to make a mid-week appointment whenever possible. Ask your dealer if additional time is
needed for check in and completion of paperwork.
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