DIAGNOSTICS &
TROUBLESHOOTING
This chapter explains how to perform simple diagnostic functions such as
checking the software version, the supply quality, printing test labels, and
using password protection. It also contains basic troubleshooting
information.
Main Menu
Cancel All Print Mode Batch Entry Repeat
Batch
Batch
Options
Setup Scripts Diagnostics
Version
User
Diag
Service
Diag
Supply
Quality
Test
Label
Password
10
Factory Set Password
You need a password to access diagnostic functions. Press Feed/Cut three
times and then press Enter/Pause.
Checking the Software Version
1. From the Diagnostics Menu, press or until you see
DIAGNOSTICS
Version
2. Press Enter/Pause. You will see
Model M9855
V 1.0
Line one lists the printer model number (M9855) and line two gives the
version of software in the printer.
Diagnostics & Troubleshooting 10-1
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