10 - 6 ET1 Enterprise Tablet Integrator Guide
ET1 turns off. ET1 is inactive. The display turns off after a period of inactivity. Set this period
to 15 seconds, 30 seconds, 1, 2, 10, or 30 minutes.
Battery is depleted. Recharge or replace the battery.
Battery is not
inserted properly.
Remove and re-insert the battery properly. See
Installing the
Battery on page 1-3
.
The system is not
responding.
Perform a hardware reset. See
Resetting the ET1 on page
1-6
.
A message appears
stating that the ET1
memory is full.
Too many files
stored on the ET1.
Delete unused memos and records. If necessary, save these
records on the host computer (or use an SD card for
additional memory).
Too many
applications installed
on the ET1.
Remove user-installed applications on the ET1 to recover
memory. Select > Settings > Applications > Manage
Applications. Select the unused programs and touch
Uninstall.
The ET1 does not
decode when reading
bar code.
Scanning application
is not loaded.
Load a scanning application on the ET1. Ensure that
DataWedge is configured properly. See the system
administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
the ET1 and bar
code is incorrect.
Place the ET1 within proper scanning range.
ET1 is not
programmed for the
bar code type.
Program the ET1 to accept the type of bar code being
scanned. Refer to the ET1 Enterprise Tablet Integrator Guide
for DataWedge configuration.
ET1 is not
programmed to
generate a beep.
If the ET1 does not beep on a good decode, set the
application to generate a beep on good decode.
Bar code data not
presented but beep is
heard.
Text field is not in
focus (text cursor in
text field).
Ensure that a text field in the application is in focus. Touch
in the text field to open the text editor. Alternatively,
configure an intent plug-in associated to the application to
handle the decode data. See Intent Output on page 4-19 for
details.
ET1 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range
of 10 meters (30 feet).
The Bluetooth
device(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device’s user documentation for help.
Table 10-1
Troubleshooting the ET1 Enterprise Tablet (Continued)
Problem Cause Solution
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