10 - 8 ET1 Enterprise Tablet Integrator Guide
Four-slot Spare Battery Charger
USB/Charge Cable
Table 10-4
Troubleshooting the Four-slot Spare Battery Charger
Symptom Possible Cause Action
Battery not charging. Battery was removed
from the charger too
soon.
Re-insert the battery in the charger. The 4620 mAh battery
fully charges in approximately six hours.
Charger was unplugged
from AC power too soon.
Re-connect the charger’s power supply.
Battery is faulty. Verify that other batteries charge properly. If so, replace
the faulty battery.
Battery contacts not
connected to charger.
Verify that the battery is seated in the battery well correctly
with the contacts facing down.
Table 10-5
Troubleshooting the USB/Charge Cable
Symptom Possible Cause Action
ET1 battery is
not charging.
ET1 was disconnected
from AC power too
soon.
Connect the power cable correctly. Confirm main battery is
charging. The 4620 mAh battery fully charges in approximately
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The ET1 is not fully
attached to power.
Detach and re-attach the power cable to the ET1, ensuring it is
firmly connected.
During data
communication,
no data
transmits, or
transmitted data
was
incomplete.
Cable was
disconnected from ET1
during communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
Perform setup as described in the Chapter 3, USB
Communication.
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