A. Supporting Information
This chapter presents additional information about this product. You can also learn how to contact Moxa for
technical support.
Device Recovery
In event the device is not working properly, including configuration changes not applying, the first
troubleshooting action is to perform a power cycle. This is done by removing and reconnecting the power
and verifying if the situation is resolved.
If power cycle does not solve the issue, the next step is to perform a reset to factory default setting. Refer
to Reset Device.
If you cannot access the web interface, and/or the Reset button is disabled, you can attempt to reset the
device via the serial console’s CLI FailSafe mode.
NOTE
The admin password is required to authorize the FailSafe function.
Follow the instructions in the Accessing the Serial Consoles section to access the serial console CLI
interface and enter the “reload” command to reboot the device.
When the terminal is showing “Restarting device … [device]# Booting …”, enter the “failsafe” command.
To Next Page
Loading...
