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CUSTOMER SERVICE
Customer Service is handled through our factory warranty center or by your dealer. It is
faster to deal direct with the factory. Please write or call us before returning any products
to our warranty center. Sometimes the problem is easily solved over the phone. If writing
make sure you include your name, address and phone number and the times that you
can be reached at that number. This will greatly expedite our service to you if you have
questions.
NCE Warranty Center
899 Ridge Road
Webster, NY 14580
Please check our web site: www.ncedcc.com to ensure that you have our latest address.
Phone: (585) 671-0370
Fax: (585) 671-9337
Email Address: support@ncecorporation.com
Web Site: www.ncedcc.com
We reserve the right to either repair or replace components sent to us for in-warranty
service.
The warranty period will begin on the date shown on your retail sales receipt.
Please do not send anything for repair without first writing or calling to explain the
problem. Also remember to include your name, address and phone number with a brief
description of the problem.
REGISTER MY SYSTEM… WHY?
By registering your Power Pro DCC system with us you will receive personal notification
of any software and hardware updates. At various times we provide free updates to our
customers. At other times there is a nominal charge to cover shipping and handling
(usually about $5). We do NOT use your name or address for any purpose other than
upgrade notification. We will not sell or otherwise provide your personal information to
any other person, company or entity.
ABOUT THIS MANUAL
This manual covers the installation and operation of the NCE Power Pro 5 Amp and 10
Amp DCC systems. It is not a comprehensive tutorial on all the aspects of Digital
Command Control. It is not necessary to know the inner workings of DCC to use this
system. Some users may wish to delve deeper into the how and why of Digital Command
Control for model railroads, especially those wishing to use the computer interface of the
Power Pro. For those interested in the “nuts and bolts” we recommend the reading of the
following NMRA Standards and Recommended Practices as they pertain to DCC.
Applicable standards are: S-9, S9.1 and S-9.2 and Recommend Practices: RP-9.1.1
through RP-9.2.4. These documents are available via the Internet at www.nmra.org.
Edititorial help has been provided by Lou Nost of Penfield, New York. The NCE
Publications Department wrote this manual. Please address comments regarding the
manual to:
NCE Publications Dept.
899 Ridge Road
Webster, NY 14580
Support@ncecorporation.com
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