6-6 Problem Solving
POST Error Messages
MESSAGE WHAT TO DO
Keyboard controller
failure
Unplug external keyboard if attached and reboot the
system. If it still fails, have the keyboard repaired.
NOTE:
Repeated keystrokes during boot may
produce an error message.
Keyboard stuck
key failure
A key is jammed. Remove any obstruction you find.
You may have repeatedly pressed the F1 key when
trying to enter Auto Setup.
If the error message remains, you may have to have
the keyboard repaired.
IF YOU NEED ASSISTANCE
If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-632-4525. Direct technical
assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. eastern time.
Your system is supplied with remote diagnostic software. If
you bought a modem to use with your system, a TSC technician
may be able to diagnose the system remotely.
Direct Technical Support
When TSC receives a call from you, a technician attempts
to diagnose your problem over the telephone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your NEC Hardware Utilities diskette.
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