7-8 If You Need Help
Note the following guidelines to use the E-mail or fax
support service:
■ Include one of the following words in the subject field so
that someone with expertise on that subject can respond:
Monitor
Printer
CD
Desktop (for desktop or minitower systems)
Notebook.
■ Provide as much specific information about your ques-
tion for a quick and accurate response.
■ If you are sending your question by fax, be sure to include
your fax number with your question for a response.
You will receive a response to all questions sent by Internet
or fax within one business day.
NEC Customer Service Response Center
If the need arises, the NEC Customer Service Response
Center (CSRC) can help you with alternatives for servicing
and repairing your NEC product. The CSRC also provides
general information, handles call routing, and resolves any
warranty issues and customer complaints.
Call the CSRC at 1-800-632-4525, Monday through
Friday, between 8:30 a.m. and 8:00 p.m., EST.
The NEC service and repair network includes the following:
■ 250 premier level TotalService Preferred servicers
■ 1350 NEC Authorized Service Centers (NASC)
■ Mail-in to an NEC repair depot (for warranty and out-
of-warranty products).
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