7-4 If You Need Help
SUPPORT FROM THE NEC RESELLER
Your NEC reseller is prepared to provide technical and
service support. The reseller should have a thorough under-
standing of how your NEC product is set up and operates.
NEC resellers receive special training and are equipped to
resolve most hardware and software questions that you may
have. Nearly all resellers have trained technicians on their
staff to make most repairs in a timely manner.
Depending on your needs, the reseller can provide support
via telephone, fax, E-mail, electronic bulletin board, or in
person. If you feel that the reseller made every effort to
solve the problem but was unable to do so, contact NEC
directly for support.
SUPPORT FROM NEC
NEC is ready to support you in operating and maintaining
your NEC system. If you need support, NEC suggests that
you use the following services in the order presented.
1. NEC FastFacts: An automated electronic service
that offers the latest technical information about all of
our products.
2. NEC Bulletin Board Service: An electronic bulletin
board service that provides facilities for downloading
BIOS updates, print utilities, drivers and more.
(This service requires that you use a modem with
your system.)
3. NEC Technical Support: Toll-free support for help in
diagnosing and resolving technical hardware problems.
You can telephone or E-mail your question over the
Internet network.
4. NEC Customer Service Response Center: An organiza-
tion that provides help with hardware service and repair,
warranty issues, and customer service problems.
To Next Page
Loading...
