vi Contents
System Parameter Options........................................ 5-6
Comms ............................................................... 5-8
Drives................................................................. 5-8
Keyboard ............................................................ 5-9
Power ................................................................. 5-10
System................................................................ 5-12
Time/Date........................................................... 5-12
Security Options....................................................... 5-13
System Password ................................................ 5-13
Setting an Initial System Password ................. 5-13
Using the System Password ............................ 5-14
Removing/Replacing a Password.................... 5-15
Keyboard Lock Hotkey........................................ 5-16
6 Problem Solving
Problem Checklist .................................................... 6-1
Start-Up Problems.................................................... 6-3
If You Need Assistance ............................................ 6-6
Direct Technical Support..................................... 6-6
Remote Technical Support................................... 6-7
Features......................................................... 6-8
7 If You Need Help
UltraCare Support.................................................... 7-3
Support from the NEC Reseller ................................ 7-4
Support from NEC................................................... 7-4
NEC FastFacts.................................................... 7-5
NEC Bulletin Board System ................................ 7-5
What is the BBS?........................................... 7-6
How Do You Use the BBS?............................ 7-6
NEC Technical Support ...................................... 7-7
E-mail/Fax Technical Support Services .......... 7-7
NEC Customer Service Response Center ............. 7-8
Mail-in Service......................................................... 7-9
Maintenance Contracts............................................. 7-9