Orban OPTIMOD 8400 - Connection Issues between the 8400 and a PC, Modem, or Network

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TROUBLESHOOTING Orban Model 8400
Connection Issues between the 8400 and a PC, Modem, or Network
• If you cannot install a RAS null modem because it does not appear on the list of
available modems, the information file for the RAS null modem, mdmorban.inf,
might be missing from the INF folder under your Windows or Winnt directory.
Orban’s installer automatically installs this file, but the file could have been acciden-
tally deleted or damaged. Run Orban’s installer, Setup8400_3-
0_update.exe, again.
• To uninstall the RAS null modem, remove the file mdmorban.inf, from the inf
folder under your Windows or Winnt directory.
• Presets: The more user presets you make, the more slowly the 8400 will respond to
front-panel commands. Delete any user presets you don’t need.
• Quick Setup: On the Station ID screen (Quick Setup 9): Use Escape in place of Can-
cel. The Cancel button will not work.
• Software Updates: Close any running Windows programs before attempting to up-
date.
• Foreign-language Updates: We have heard reports (unconfirmed) that Windows’
language setting may be a factor in determining the reliability of the update process.
We advise setting regional language to English (Control Panel/Regional) if you have
problems.
• Interrupted Software Updates: If you canceled an update before it completed, wait
at least one minute before attempting your next update.
• Software Updates via Modem: If you are updating via the modem, do not go into
the Network screen and change the connection type while the modem is connected or
attempting to connect.
• Security Passcode: If version 2.0 or below is installed on the 8400 being upgraded,
the Security passcode also works for modem connections, protecting the 8400 from
unauthorized connections. If you enter a passcode in the Security screen, the user will
need to enter the same passcode in the Windows’ Dial-up Connection procedure used
when connecting the 8400 to a modem. If version 2.1 or above is installed on the
8400 being upgraded, an
All Screen (administrator) security passcode is required for
upgrading, regardless of whether you are using a Direct, Modem, or Ethernet connec-
tion.
• Passcode Format: The passcode is case-sensitive. When entering it into Windows’
Dial-up Connection dialog box, it must be typed exactly as it was originally entered
into the Security screen.