OPTIMOD-FM TROUBLESHOOTING
5-15
Technical Support
If you require technical support, contact Orban customer service. Be prepared to accu-
rately describe the problem. Know the serial number of your 8400 ⎯ this is printed on
the rear panel of the unit.
Telephone: (1) 510/351-3500
Write: Customer Service
Orban
1525 Alvarado Street
San Leandro, CA 94577 USA
Fax: (1) 510/351-0500
E-Mail custserv@orban.com
Please check Orban’s website, www.orban.com
, for Frequently Asked Questions and
other technical tips about 8400 that we may post from time to time. Manuals (in .pdf
form) and 8400 software upgrades will be posted there too—click on “Downloads” from
the home page.
Factory Service
Before you return a product to the factory for service, we recommend that you refer to
this manual. Make sure you have correctly followed installation steps and operation pro-
cedures. If you are still unable to solve a problem, contact our Customer Service for con-
sultation. Often, a problem is relatively simple and can be quickly fixed after telephone
consultation.
If you must return a product for factory service, please notify Customer Service by tele-
phone, before you ship the product; this helps us to be prepared to service your unit upon
arrival. Also, when you return a product to the factory for service, we recommend you
include a letter describing the problem.
Please refer to the terms of your Limited One-Year Standard Warranty, which extends to
the first end user. After expiration of the warranty, a reasonable charge will be made for
parts, labor, and packing if you choose to use the factory service facility. Returned units
will be returned C.O.D. if the unit is not under warranty. Orban will pay return shipping
if the unit is still under warranty. In all cases, the customer pays transportation charges to
the factory (which are usually quite nominal).
Shipping Instructions
Use the original packing material if it is available. If it is not, use a sturdy, double-walled
carton no smaller than 9″ (H) x 15.5″ (D) x 22″ (W) ⎯ 23 cm (H) x 40 cm (D) x 56 cm
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