Error Messages
During operation, error messages might appear on the KX-NT400. The following table lists these messages
and possible causes and solutions.
Message Possible Causes & Solutions Reference
The password you
inputted was incorrect.
Please try again.
• The password you entered is not correct.
→ Confirm the password and try again.
—
SD card doesn’t exist.
• SD card was removed during access.
→ Do not remove the SD memory card while it is being
accessed.
—
Cannot access SD card.
SD Card or folder not
found.
The firmware upgrade
failed because the file
does not exist.
SD card format is invalid.
• The SD memory card is not formatted in FAT format.
→ Format the SD memory card with the KX-NT400.
• You attempted to format an SDHC memory card.
→ SDHC memory cards are not compatible with the
KX-NT400. Use a compatible SD memory card.
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Unsupported SD Card
format.
Can’t access the file.
• The SD memory card cannot be used for backing up because
it is full.
→ Delete unneeded data.
—
Cannot access SD Card or
SD Card is read-only.
• The switch on the side of the SD memory card is set to the
LOCK position.
→ Remove the card, slide the switch to the WRITE position,
and then insert the card again.
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Check a Network cable.
• The Ethernet cable is not connected.
→ Check all connections.
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DHCP server is not found.
• The KX-NT400 cannot receive IP settings from the DHCP
server.
→ Consult your administrator.
—
Data Acquisition Failed.
• Data could not be correctly acquired from the PBX.
→ Follow the instructions to restart the KX-NT400.
—
Firmware folder does not
exist in SD card.
• The folder that the KX-NT400 uses does not exist on the SD
memory card.
→ On the SD card, create the following folder:
\private\meigroup\pcc\pbxpt\nt400
—
The firmware file has not
been downloaded. Please
check the settings and
download the firmware
first.
• The file necessary for upgrading the firmware has not been
downloaded.
→ On the Firmware Version Update screen, press Start
next to Download to begin the downloading the firmware
upgrade file.
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192 Operating Instructions Document Version 2010-01
Appendix
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