Pentair Riversoft - System

Installer Manual Riversoft - Troubleshooting
80 / 90 Ref. MKT-IM-045 / A - 13.03.2020
9.3. System
Issue Cause Reset and recovery
Hard water
leakage after
regeneration.
Improper regeneration.
Control brine dosage setting and
repeat regeneration.
Leaking of external bypass valve. Replace bypass valve.
O-ring around riser pipe damaged. Replace o-ring.
Incorrect controller settings.
Check that controller setting match
with your actual softener model.
No conditioned
water after
regeneration.
No brine in brine tank. Add brine to brine tank.
Injector plugged.
Clean the injector and screen. See
8.5.5. Cleaning injector and injector
screen, page 67.
Flow indicator on
controller does
not display service
flow.
Bypass valve in bypass position.
Shift bypass valve to non-bypass
position. See 4.5.6.2 Bypassing,
page 35
Meter probe disconnected or not fully
connected to meter housing.
Fully insert probe into meter housing.
Restricted meter turbine rotation due
to foreign matter in meter.
Remove meter housing, free up
turbine and flush with clean water.
Turbine should spin freely. If not,
replace meter.
Run out of
conditioned water
between
regenerations.
Controller improperly programmed.
Verify salt dosage and regeneration
interval settings. See 5. Programming,
page 44.
Restricted meter turbine rotation due
to foreign matter in meter.
Remove meter housing, free up
turbine and flush with clean water.
Turbine should spin freely. If not,
replace meter.
Brine tank
overflow.
Improper drain control for injector.
Use of small drain control with larger
injector will reduce draw rates.
Drain control clogged with resin or
other debris.
Clean drain control.