BLUEMARK LED
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PHOENIX CONTACT 103933_en_01
5.4 Creating a log file for the customer service
department
So that our customer service department can help you more quickly, you can generate a log
file and send it to the customer service department.
• Switch on the printer.
• If error messages or information are displayed, they must be removed or acknowledged
first. The printer can only create the log file when it is "ready".
• Connect the printer to the PC via USB.
• In the PC start menu, select "Settings... Printers and Faxes".
• Select the BLUEMARK LED printer and then click on "File... Properties".
Figure 5-4 PHOENIX CONTACT BLUEMARK LED Properties: Maintenance
• On the "Maintenance" tab, select the "Start status monitor" icon.
• In the status monitor, select the "Info" tab.
• Click on "Save log file".
• Select a file name and a storage location. We recommend using the printer serial
number as the file name, e.g., "0824001001.log".
• Data transmission takes around 1 minute. During transmission, a blue LED lights up on
the printer.
• Send the file to the customer service department via e-mail.
If you no longer need the status monitor, you can remove it from the Windows task bar.
Right-click the status monitor symbol with the mouse and select „Exit“.
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