Troubleshooting
103933_en_01 PHOENIX CONTACT 5-5
5.3 Removing errors
5.3.1 Sheets are not being fed through
If the sheets are not being fed through, first check that the correct sheet code has been set
or whether the sheet size corresponds to the page size in the application program.
If a sheet becomes jammed, the device first attempts to eject the jammed sheet
automatically.
In the event of a sheet jam, two error messages can appear in the display:
– No Print Medium Detected. Check and Clear Feeder (sheet feeder error)
– Sheet Output Storage (sheet output error)
Sheets are not being fed in correctly
No Print Medium
Detected
The "No Print Medium Detected. Check and Clear Feeder" error message
means that a sheet could not be fed in correctly. Either there are no sheets in the transport
module or a sheet has become jammed in the transport module. Only print on media with
complete rows, as missing rows can damage the printhead.
• Look in the feed tray at the back of the device to see whether a sheet has been fed in
but not transported further.
If this is the case, first manually remove the sheet that was fed in incompletely from the
back of the device.
• Then acknowledge the error by pressing the
• key.
The flap in the feed tray now moves up and the sheet that was removed can be loaded
again.
Print Repeat? After acknowledging the "No Print Medium Detected" error message, "Print
Repeat?" appears in the display. As nothing or only part of the print job was printed due to
the jam at the sheet feeder, printing can be repeated without having to resend the data from
the PC.
Figure 5-1 Print Repeat?
• If the error message has been acknowledged accidentally by pressing the
• key, even
though there is a sheet still in the feed tray, the sheet will become jammed. In this case
the c and d keys can be used to move the flap so that the jammed sheet can be
removed.
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