Forward Incoming Calls
Users can choose to forward an incoming call to a contact or to forward all incoming calls to a contact. This
feature cannot be used on shared lines.
1. In the Incoming Call screen, tap Menu and select Forward.
2. In the Call Forwarding screen, enter the number calls should be sent to, and tap Forward.
Forward All Incoming Calls to a Contact
Users can set up the system to forward all incoming calls to a contact, which you can also do with the Do
Not Disturb feature enabled. Note: For shared lines, Always is the only forwarding option.
1. Navigate to Settings > Features > Forward.
2. If the system has multiple lines, select a line.
3. From the Forwarding Type Select screen, select a forwarding type:
Always - Forwards all incoming calls.
No Answer - Forwards all unanswered incoming calls.
Busy - Forwards incoming calls when you’re in a call.
4. Enter a contact’s number, and select Enable.
5. If you selected the No Answer option, you can enter the number of rings before the system forwards
the call. The default is set to nine (9) rings.
The forwarding number or name of the contact you chose displays in the status bar, and when you
select Always as your forwarding option, and the forwarding icon is displayed on the line.
Disable Call Forwarding
Disable call forwarding when you no longer want to forward calls.
1. Navigate to Settings > Features > Forward.
2. Select a line (as needed).
3. Open Forwarding Type Select.
4. Tap Disable Call Forwarding.
Hold and Resume Calls
Users may place an active audio or video call on hold and resume the call. When you place a call on hold,
the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute
key indicators on the system and microphones flash green.
Hold a Call
You can place any active audio or video call on hold from the Calls screen:
1. Highlight the call you wish to place on hold.
2. Tap Hold .
Resume a Call
View and resume a held call in the Calls screen:
1. Select the desired on hold call to highlight it.
2. Tap Resume .
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