Record Audio Calls
A USB flash drive can be connected to a Polycom Trio system to be used to record audio calls onto the drive.
Recordings are stored as .wav files on the USB flash drive. Users can record up to four hours in one file and
replay the recordings on the system or on a computer.
Recording Guidelines
Recommendations for recording audio calls:
Inform contacts when you are recording a call.
Make sure you mute your audio when you are placed on hold while recording the call. When you place
a call on hold while recording, the recording pauses. However, when another person places you on
hold, the recording continues.
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012, at
11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.
Record a Call
All currently active audio calls can be recorded. Calls cannot be recorded as a new call is initiated to
transfer or start a conference, or when a call is still incoming. Make sure to inform contacts on the call
before beginning a recording. Note that some tones made on your contact's phone are recorded. When the
microphone is muted while recording, your audio is muted and only other participants' audio in the call is
recorded.
During an active call, tap Menu and select Start Recording .
The recording icon displays at the top of the Calls screen.
Call Recording Tasks
While recording and audio call, the user can manage the recording feature to pause, resume and stop
whenever needed.
Pause During a Recording
Select Menu and tap Pause Recording
Resume During a Recording
Select Menu and tap Resume Recording
Stop Recording
Select Menu and tap Stop Recording
Or, just tap Hang Up.
Note: Do not remove the USB flash drive while recording. The file being recorded will be incomplete
and cannot be played back later. Removing the USB flash drive while recording may also damage the
flash drive.
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