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Polycom realpresence group 550

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User’s Guide for the Polycom RealPresence Group Series

2 Polycom, Inc.

• RealPresence Group 700 system

Table of Contents

Default Chapter3
- Table of Contents3
Using the Remote Control7
- Recharging the Remote Control Battery9
Powering on and off11
- Power on Self Test (POST)12
Navigating the User Interface12
Calling and Answering13
- Placing a Call13
- Answering a Call16
- Ending a Call16
Using Kiosk Mode16
- Types of Video Calls You Can Make17
- Participating in an Encrypted Call17
Controlling What You See18
- Viewing Details about Your System18
- Switching between Full-Screen Video and the Home Screen18
- Selecting and Adjusting a Camera or Other Video Source19
- Enabling and Disabling Eagleeye Director Tracking in a Call21
Setting and Using Camera Presets22
Controlling What You Hear23
- Adjusting Volume23
- Muting the Microphone23
- Enjoying Stereo Audio in Video Calls24
Showing Content24
- Showing Content with People+Content IP25
- Showing Content from a Computer Connected Directly to26
- Realpresence Group Systems26
Working with Directory and Contact Entries29
- Searching for Directory Contacts30
- Polycom, Inc30
Including Multiple Sites in Calls30
- Placing a Multipoint Call31
- Hanging up a Multipoint Call32
- Passwords for Multipoint Calls32
- Multipoint Viewing Layouts33
Changing the Way Calls Are Answered34
- Temporarily Refusing Calls34
- Answering Video Calls Automatically34
- Muting Automatically Answered Video Calls35
Using a Polycom Soundstation ® IP 7000 Conference35
Phone with a Polycom Realpresence Group System35
Using Microsoft Outlook Calendaring38
- Viewing Scheduled Meetings38
- Calling from Meetings on Your Calendar38
Performing Tasks Involving Microsoft Office Communications Server or39
Microsoft Lync Contacts39
- Viewing Contact Presence States40
- Multipoint Calls Using Centralized Conferencing Control40
- Protocol (CCCP)40
  - Muting in a CCCP Call40
Using Avaya Network Features with Video Calls41
Customizing Your Workspace42
- Allowing the Far-End System to Control Your Camera42
- Allowing Video Display on the Web42
Using a USB Keyboard43
Troubleshooting43
- Placing a Test Call43
- Accessing System Information, Status, and Diagnostics Screens44
  - System Information44
  - System Diagnostics47
- Viewing Call Statistics50
- Searching for Answers in the Product Documentation51
- Using the Knowledge Base51
Contacting Technical and Solution Support52
- Polycom Technical Support52
- Polycom Solution Support52
Regulatory Notices53

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