Name: Polycom realpresence group 550
Brand: Polycom
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Polycom, Inc. 1

User’s Guide for the Polycom

RealPresence

Group

Series

Version 4.1.1

This guide includes overview information that you might find helpful when

you’re just starting to learn about video conferencing or if you need a quick

refresher. It also includes step-by-step instructions for everyday video

conferencing tasks.

This guide covers the following systems:

• RealPresence Group 300 and RealPresence Group 500 systems

• RealPresence Group 550 system

Default Chapter3
- Table of Contents3
Using the Remote Control7
- Recharging the Remote Control Battery9
Powering on and off11
- Power on Self Test (POST)12
Navigating the User Interface12
Calling and Answering13
- Placing a Call13
- Answering a Call16
- Ending a Call16
Using Kiosk Mode16
- Types of Video Calls You Can Make17
- Participating in an Encrypted Call17
Controlling What You See18
- Viewing Details about Your System18
- Switching between Full-Screen Video and the Home Screen18
- Selecting and Adjusting a Camera or Other Video Source19
- Enabling and Disabling Eagleeye Director Tracking in a Call21
Setting and Using Camera Presets22
Controlling What You Hear23
- Adjusting Volume23
- Muting the Microphone23
- Enjoying Stereo Audio in Video Calls24
Showing Content24
- Showing Content with People+Content IP25
- Showing Content from a Computer Connected Directly to26
- Realpresence Group Systems26
Working with Directory and Contact Entries29
- Searching for Directory Contacts30
- Polycom, Inc30
Including Multiple Sites in Calls30
- Placing a Multipoint Call31
- Hanging up a Multipoint Call32
- Passwords for Multipoint Calls32
- Multipoint Viewing Layouts33
Changing the Way Calls Are Answered34
- Temporarily Refusing Calls34
- Answering Video Calls Automatically34
- Muting Automatically Answered Video Calls35
Using a Polycom Soundstation ® IP 7000 Conference35
Phone with a Polycom Realpresence Group System35
Using Microsoft Outlook Calendaring38
- Viewing Scheduled Meetings38
- Calling from Meetings on Your Calendar38
Performing Tasks Involving Microsoft Office Communications Server or39
Microsoft Lync Contacts39
- Viewing Contact Presence States40
- Multipoint Calls Using Centralized Conferencing Control40
- Protocol (CCCP)40
  - Muting in a CCCP Call40
Using Avaya Network Features with Video Calls41
Customizing Your Workspace42
- Allowing the Far-End System to Control Your Camera42
- Allowing Video Display on the Web42
Using a USB Keyboard43
Troubleshooting43
- Placing a Test Call43
- Accessing System Information, Status, and Diagnostics Screens44
  - System Information44
  - System Diagnostics47
- Viewing Call Statistics50
- Searching for Answers in the Product Documentation51
- Using the Knowledge Base51
Contacting Technical and Solution Support52
- Polycom Technical Support52
- Polycom Solution Support52
Regulatory Notices53

Brand	Polycom
Model	realpresence group 550
Category	Conference System
Language	English

Polycom realpresence group 550 User Manual

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