Procedure
1. Navigate to Settings > Status > Diagnostics.
2. Select Test Hardware and select one of the following:
• Audio Diagnostics
• Display Diagnostics
• Touch Screen Diagnostics
• Brightness Diagnostics
• LED Diagnostics
• Keypad Diagnostics
Clean the Touchscreen
The touchscreen on VVX 500/501 and 600/601 phones requires minor maintenance, but you may need to
clean the touchscreen periodically. Use a clean, dry, microfiber cloth—the kind you would use to clean
glass surfaces—to wipe the touchscreen. Do not use chemicals to clean the touchscreen.
Before you clean the screen, disable it so you don't activate phone functions while you wipe the
touchscreen.
Procedure
1. Navigate to Settings > Basic.
2. Select Screen Clean.
3. Wipe the screen with a clean, dry, microfiber cloth.
4. Press any key on the phone dial pad to enable the touchscreen again.
Note: If the touchscreen is dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl
alcohol and water solution of 50:50 then wipe the screen with the cloth. Always use the
dampened cloth to apply the solution; never apply the solution directly because it could
seep inside the screen or stain the system. In addition, do not use chemicals to clean the
touchscreen.
View Software Details
You can view the details for the software version on your phone, the latest software update available for
your phone, and the status of the latest update.
Procedure
1. Navigate to Settings >Status > Software Update.
Maintaining VVX Business Media Phone
Polycom, Inc. 150
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