Troubleshooting
Topics:
• Speakerphone
• USB Port
• Check the Status of the Calendar
• Polycom Desktop Connector
• Troubleshoot Audio and Echo Issues
• Bluetooth Headset
• Recording Issues and Solutions
• Better Together over Ethernet
• Login Credentials
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a
message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In
this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 401/411, 500/501, or 600/601 phone, and the phone does not
detect the attached USB device, your system administrator may have disabled the USB port on your
phone. In this case, you cannot attach a USB flash drive to your phone to use the following features:
• Call recording
• Picture frame
• USB headset
• USB charging device on the VVX 600/601
Contact your system administrator for help on enabling the USB port on your phone.
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen or if you are not receiving meeting
reminders, it is possible that phone is not connected to the Microsoft Exchange Server.
Polycom, Inc. 152
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