Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may experience audio or
echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a
call when using your headset, you need to enable echo cancellation on your phone.
Procedure
1. Navigate to Settings >Basic > Preferences > Headset > Echo Cancellation.
2. Select Enabled.
Related Links
Use Your Headset for All Calls on page 119
Bluetooth Headset
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my phone Do one of the following:
• Check with your system administrator to see if the
Bluetooth feature is enabled on your phone.
• Make sure the Bluetooth Radio setting is on.
My headset doesn't pair automatically. If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
Related Links
Enable Bluetooth and Connect a Headset on page 121
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue Corrective Action
Troubleshooting
Polycom, Inc. 154
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