Resume Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
Procedure
1. Press and hold the boss's line key.
2. Select the call and select Pickup.
Transferring Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using
the Safe Transfer feature, or transfer the call directly to the boss’s voicemail if the boss is unavailable.
Transfer a Boss Call
After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using
Safe Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call
from going to voicemail if the boss does not answer the call.
Procedure
1. During a delegation call, press More > Safe Xfer .
The call is transferred to the boss's phone.
Resume a Transferred Boss Call
If the boss is not available to answer the transferred call, the call is returned to the delegate’s phone.
When the transferred call is returned, the phone displays a notification stating that the call was not
answered and a tone plays on the delegate's phone.
After the call is returned, the delegate can resume the call and either try the Safe Transfer again or
transfer the call to the boss’s voicemail.
Procedure
1. Select the returned call and select Resume.
Transfer a Call to a Boss’s Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to the voicemail of the boss.
Procedure
1. During a delegation call, press Boss VM.
Place a Call on Behalf of a Boss
As a delegate, you can make calls on behalf of your assigned boss on their lines.
When a call is made on the boss's line, a solid red bar is displayed on the line key on the boss's phone.
Procedure
1. Press and hold the boss's line key.
Shared Lines
Polycom, Inc. 79
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