Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may experience audio or
echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during a
call when using your headset, enable echo cancellation on your phone.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Headset > Echo Cancellation and select Enabled.
Related Links
Use Your Headset for All Calls on page 112
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled”
is displayed when I pressed Start.
Check that there is sufficient space on the USB flash
drive.
The recording stopped during a call. If the USB flash drive becomes full during recording,
recording stops and the message “USB device is full.
Recording stopped” is displayed.
Delete previous recordings to make space on the USB
drive.
The message “USB device removed unsafely.
Recording canceled” displayed when I removed my
USB flash drive during a call.
Do not remove the USB flash drive while recording. If
you want to remove the drive during a call, press Stop,
and then remove the drive.
The message “Unsupported USB device attached”
displayed.
Refer to Feature Profile 37477: Using Headsets with
Polycom Phones on Polycom Support for a list of USB
devices supported on Polycom phones.
Better Together over Ethernet
Use the following solutions as a guide to resolve certain issues that might arise while installing the
Polycom BToE Connector or pairing your devices.
Troubleshooting
Polycom, Inc. 138
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