Audio Calls
Topics:
• Placing and Answering Audio Calls
• Switch Among the Handset, Headset, and Speakerphone
• Mute and Unmute Audio
• Holding and Resuming Calls
• End an Active Audio Call
• Transferring Calls
• Parking and Retrieving Calls on the Skype for Business Server
• Managing Calls
• Ignoring or Rejecting Incoming Calls
• Redirecting Incoming Calls
VVX business IP phones enable you to place and answer SIP calls, ignore incoming calls from all or
individual contacts, and perform server-dependent tasks.
Note: Some of the audio features available on VVX business IP phones require access to the Basic
settings menu. If your phone requires a password to access the Basic settings menu, contact
your system administrator for assistance customizing your phone.
Placing and Answering Audio Calls
VVX business IP phones can manage between eight and 24 audio calls depending on the model.
VVX 250, 350, and 450 phones can manage a maximum of 24 active, incoming, and held audio calls at a
time.
However, you can have only one active call in progress with numerous other incoming calls or calls on
hold on all phones. Additionally, your system administrator can set up your phone to have up to six lines
with unique extension numbers or the same extension number as other lines on your network.
Placing Audio Calls
You can place calls on VVX business IP phones in numerous ways, including local and international calls,
calls from Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a
locked phone.
Place a Call from the Dialer
The Dialer on VVX business IP phones enables you to enter a phone number to place a call, and it
displays a list of previously placed calls.
Polycom, Inc. 29
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