Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps, and the Incoming Call screen is displayed.
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen
is displayed.
Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Answer Calls Automatically
You can set up VVX business IP phones to automatically answer calls using the Auto Answer feature.
When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times the phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Auto Answer.
3. Select Auto Answer SIP Calls and select Yes.
4. Select Microphone Mute and choose Yes (the default setting) to mute the microphone for auto-
answered calls.
5. Select Save.
Related Links
Features for Mobility-Impaired Users on page 130
Answer a Skype for Business Call on a Locked Phone
You can answer incoming Skype for Business calls without unlocking the phone.
However, when you answer a call without unlocking the phone first, you cannot perform additional call
actions, such as hold, resume, or transfer calls, until you unlock the phone. The only soft keys available
during the call are the End Call and Unlock soft key.
You can unlock the phone at any time during the call.
Procedure
1. Select Answer.
Related Links
Lock Your Phone on page 27
Answer an Intercom Call
When you receive an intercom call, the call is answered automatically using the speakerphone.
Audio Calls
Polycom, Inc. 34
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