Viewing Call Status on the Boss's Line
A boss and delegate can both view the status of any call on the other's phone.
Bosses can see when a delegate answers or holds a call, which delegate answered the call, and the call
information of the caller. Delegates can see when a boss is in an active call or has placed a call on hold.
Bosses and delegates can also resume calls held on the other's line.
The next figure displays a call on the boss's line on a VVX phone.
Call on the boss's line on a VVX phone
View Held Boss Calls
Bosses and delegates can both view held calls on the boss's line.
A flashing red bar or LED light indicates that a call is on hold on a boss's line.
Procedure
1. Press and hold the boss's line key.
Resume Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
Procedure
1. Press and hold the boss's line key.
2. Select the call and select Pickup.
Transferring Boss Calls
After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using
the Safe Transfer feature, or transfer the call directly to the boss’s voicemail if the boss is unavailable.
Transfer a Boss Call
After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using
Safe Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call
from going to voicemail if the boss does not answer the call.
Shared Lines
Polycom, Inc. 56
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