Promise Technology Pegasus R4i User Manual

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Promise Technology Pegasus R4i
Physical Drive Problems
Physical drive troubleshooting includes:
• “Diagnosis using the Pegasus Utility”
• “Locating a Physical Drive”
• “Replacing a Drive Module”
Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID
system.
Diagnosis using the Pegasus Utility
In the Pegasus Utility, when a yellow ! icon or a red X icon appears beside a physical drive,
check the drive’s operational status:
1. Click the Physical Drive icon.
2. Mouse-over and click the physical drive you want then click the View button.
Look under Operational Status for the condition of the physical drive.
• Ofine– Check the drive for:
• PFA Condition – Caused by a bad block or sector. See Note 1 below.
• Stale Condition – Caused by obsolete array information on the physical drive. See Note 2
below.
• Drive Failed or Dead – The physical drive cannot be repaired. You must replace the failed
drive.
Note 1: Clear the error condition. Then the physical drive is available. See “Clearing a Stale or a PFA
Condition” on page 120.
Note 2: Identify the disk array to which the physical drive belongs. Then delete the disk array. If the
error condition remains on the physical drive, clear the error condition.

Promise Technology Pegasus R4i Specifications

General

Brand	Promise Technology
Model	Pegasus R4i
Category	Control Unit
Language	English