contactIng tecHnIcaL suPPort
Promise offers local Phone Support for Pegasus series during normal business hours:
For telephone support and business hours click here (http://www.promise.com/ContactUs) Web support
and Live Chat is offered 24/7
Web: https://support.promise.com
Live Chat: http://www.promise.com/us/Support
Please be sure to register your product at PROMISE eSupport (https://support.promise.com )
The information below is required for troubleshooting. Please register this information or have it readily
available at the time of your support call
• Serialnumber - Located on label toward rear of Pegasus chassis
• CongLogs. Please refer http://kb.promise.com/cat/Pegasus R4i-series/ for instruction on
acquiring Cong Logs.
limitAtionS
RMAs issued before 12:00 noon PST M-F can be shipped out on same day. RMAs issued after 12:00
noon PST M- F ship out the next business day.
rmA methodS
1. Cross Ship (NOT applicable in APAC and EMEAR)
For this method, Credit card information is required for security purposes. The replacement item is
rst sent to you (customer). Thirty (30) days, from the day of shipment, are allotted for returning the
defective unit. If the defective part is not returned within the allotted 30days, your credit card will be
charged the MSRP of the replacement part(s) shipped.
1. Return and Replace
Credit card information is not needed for this method. Once your request for an RMA is approved,
an RMA number will be emailed to you along with specic shipping instructions. Product(s) must be
returned in its original packaging (inner and outer box). If you do not have the original packaging
contents please contact Promise Technical Support. All RMA are shipped standard ground to your
location.
See “Returning the Product For Repair” on page 151 for more details.
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TroubleshootingPegasus R4i Product Manual
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