Service & Calibration Page 75 of 76
Section 4: Service & Calibration
4.1 General
The warranty (at the front of this manual) attests to the quality of materials and workmanship in
QuadTech products. If malfunction should be suspected, or other information desired,
applications engineers are available for technical assistance. Applications assistance is available
in the U.S. by calling (978) 461-2100 and asking for Applications Support. For support outside
of the United States please contact your local QuadTech Distributor.
4.2 Instrument Return
Before returning an instrument to QuadTech for service please call our Customer Care Center
(CCC) at 800-253-1230 for Return Material Authorization (RMA). It will be necessary to
include a Purchase Order Number to insure expedient processing, although units found to be in
warranty will be repaired at no-charge. For any questions on repair costs or shipping instructions
please contact our CCC Department at the afore-mentioned number. To safeguard an instrument
during storage and shipping, please use packaging that is adequate to protect it from damage, i.e.
equivalent to the original packaging, and mark the box “Delicate Electronic Instrument”. Return
material should be sent freight prepaid to:
QuadTech, Inc.
5 Clock Tower Place, 210 East
Maynard, Massachusetts 01754
Attention: RMA#
Shipments sent collect cannot be accepted.
4.3 Calibration
Calibration of the 1855 Capacitor Leakage Current/IR Meter is completed at the factory and
includes a NIST calibration certificate. Verification of the instrument is recommended on an
annual basis. Accurate operation of the 1855 instrument is confirmed using the 1855-TP Test
Procedure.
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