Troubleshooting
QL-800 User Guide 85
2016 Cartridge Error There was an error communi-
cating to an ink cartridge.
Clean ink cartridge electrical
contacts and reinstall the ink
cartridge.
See “Cleaning the Ink Cartridge
Contacts” on page 68.
2017 Encoder Error The media motion is not con-
sistent across the print
encoder.
Confirm operation of the man-
drel. Make sure it is spinning
freely and taking up slack prop-
erly.
2100 Unspecified Paper Path Many factors may produce this
error condition.
It is commonly caused by an
error with the print encoder.
Media is not moving smoothly
due to slack near the mandrel.
Press and release the power
key to clear the error.
Ensure that media is loaded
correctly and there is no slack.
Look for and clear obstructions
from the mandrel all the way
through the media path.
3XXX Software Communication Error Errors in the 3000 series indi-
cate software communication
errors.
Contact Technical Support.
# Error Messages Problem Solution
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