Message Causes Solutions
Error saving file, please
check your network
connection
• The network cable is
not properly
connected.
• The network settings
are incorrect.
• Check whether the network cable
is connected, or the cable is
broken.
• Check the network settings, and
then try again.
Unable to insert the
background image.
Transparent images are not
supported
PNG files with transparent
backgrounds are used.
Select a PNG file that does not have a
transparent background.
10. Troubleshooting
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