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Ricoh C2000 - IFAX Troubleshooting Steps

Ricoh C2000
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Code Meaning Suggested Cause/Action
22-00
Original length exceeded the
maximum scan length
• Divide the original into more than one page.
• Check the resolution used for scanning. Lower the scan
resolution if possible.
• Add optional page memory.
22-01
Memory overflow while
receiving
• Wait for the files in the queue to be sent.
• Delete unnecessary files from memory.
• Transfer the substitute reception files to an another fax
machine, if the machine’s printer is busy or out of order.
• Add an optional SAF memory card or hard disk.
22-02
Tx or rx job stalled due to line
disconnection at the other end
• The job started normally but did not finish normally;
data may or may not have been received fully.
• Restart the machine.
22-04
The machine cannot store
received data in the SAF
• Update the ROM
• Replace the FCU.
22-05
No G3 parameter confirmation
answer
• Defective FCU board or firmware.
23-00
Data read timeout during
construction
• Restart the machine.
• Replace the FCU.
25-00
The machine software resets
itself after a fatal transmission
error occurred
• Update the ROM
• Replace the FCU.
F0-xx V.34 modem error • Replace the FCU.
F6-xx SG3 modem error
• Update the SG3 modem ROM.
• Replace the SG3 board.
• Check for line noise or other line problems.
• Try communicating another V.8/V.34 fax.
Error Codes
33
3

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