Ricoh IM C3500 Series - Page 250

Message Condition Solution and reference
"Network communication
has failed. Failed to send.
Please check the
administrator email
address setting."
The administrator e-mail
address is not registered
when the machine is
configured to send
Records by e-mail.
• Specify [Settings] [Machine Features
Settings] [System Settings] [File
Transfer] tab [Administrator's Email
Address].
• When configuring the machine to not
send Records by e-mail, change the
current value of bit number [4] under
switch number [21] in [Parameter
Setting].
See "Viewing the History of Sent and
Received Faxes", User Guide (Full
Version).
"Network communication
has failed. Failed to send.
Please check user name
and password."
The user name and/or
password registered in
the address book are
invalid when performing
Folder Transfer.
Select the forwarding destination in the
address book, press [Edit], and specify
[Destinations] tab [Folder] [Folder
Authentication Info] again.
See "Registering the Destination Folder to Use
for Send to Folder", User Guide (Full Version).
"Network communication
has failed. Failed to send.
The registration of fax
email address or
administrator email
address is required."
Both the e-mail address
to use for sending and
receiving e-mails and
the administrator e-mail
address are not
registered when sending
an e-mail.
Specify [Fax Email Account] or [Administrator's
Email Address] on the [Settings] [Machine
Features Settings] [System Settings] [File
Transfer] tab.
See "Sending Documents by Internet Fax",
User Guide (Full Version).
"Network communication
has failed. Failed to send.
The specified address is
invalid."
A domain name was not
specified when sending
an e-mail without using
the SMTP server.
• Specify a host name or IP address as the
destination, and send the e-mail again.
• When you specified the destination from
the address book, select [Destination] in
the address book, press [Edit], and then
check the settings in "Send via SMTP
Server" and "SMTP Authentication Info" in
[Destinations] tab [Email Address].
See "Sending Internet Faxes without
Using SMTP Server", User Guide (Full
Version).
9. Troubleshooting
248