Ricoh M C240FW - Page 212

Troubleshoot a problem 212
Scanning problems
Cannot scan to a computer
Action
Yes
No
Step 1
Perform a copy job.
Is the copy job successful?
Go to step 3.
Go to step 2.
Step 2
1 Turn off the printer, wait for about
10 seconds, and then turn it back
on.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved.
Go to step 3.
Step 3
Check the printer connectivity.
1 Print the Network Setup Page.
From the control panel, navigate
to:
Settings > Reports > Network >
Network Setup Page.
2 Check the network status.
Is the printer connected to the
network?
Go to step 5.
Go to step 4.
Step 4
1 Connect the printer to the network.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved.
Go to step 5.
Step 5
1 Make sure that the printer and the
computer are connected to the
same network.
2 Scan the document.
Can you scan the document to a
computer?
The problem is solved.
Contact customer support.