Ricoh M C240FW - Page 218

Troubleshoot a problem 218
Scanner does not close
Action
Yes
No
Remove obstructions that keep the scanner cover open.
Did the scanner cover close correctly?
The problem is solved.
Contact customer support.
Scanning takes too long or freezes the computer
Action
Yes
No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact customer support.
The problem is solved.
Scanner does not respond
Action
Yes
No
Step 1
1 Check if the power cord is connected properly to the printer and the
electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately rated
and properly grounded electrical outlet that is near the product
and easily accessible.
2 Copy or scan the document.
Is the scanner responding?
The problem is solved.
Go to step 2.
Step 2
1 Check if the printer is turned on.
2 Resolve any error messages that appear on the display.
3 Copy or scan the document.
Is the scanner responding?
The problem is solved.
Go to step 3.