Troubleshooting_ 86
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the recom-
mended solutions. Follow the suggested solutions until the problem is cor-
rected. If the problem persists, call for service.
Other problems include:
• See "Power problems" on page 86.
• See "Paper feeding problems" on page 87.
• See "Printing problems" on page 88.
• See "Printing quality problems" on page 89.
• See "Common PostScript problems" on page 92.
• See "Common Windows problems" on page 92.
• See "Common Linux problems" on page 93.
• See "Common Macintosh problems" on page 93.
Power problems
Click this link to open an animation about power problems.
Staple Empty Staple cartridge is
empty.
Replace the staple car-
tridge (See "Replacing
the stapler cartridge" on
page 104)
Staple Low Staple cartridge is low. Prepare a new staple
cartridge
Toner Not Compati-
ble
The toner cartridge you
have installed is not for
your machine.
Install a Samsung-gen-
uine toner cartridge,
designed for your
machine.
Toner not installed The toner cartridge is not
installed or the CRUM
(Consumer Replaceable
Unit Monitor) in the car
-
tridge is not properly con-
nected.
Reinstall the toner car-
tridge two or three
times. If the problem
persists, the toner car-
tridge is not being
detected. Call for ser
-
vice.
[tray type] cassette
Out
The tray is not properly
inserted.
Close the tray.
Waste toner Full The waste toner bottle is
full.
Replace the waste toner
bottle.
MESSAGE MEANING
SUGGESTED SOLU-
TIONS
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