Troubleshooting_ 92
Common PostScript problems
The following situations are PS language specific and may occur when sev-
eral printer languages are used.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
PostScript file can-
not be printed.
The PostScript
driver may not be
installed correctly.
• In
stall the PostScript
driver (See "Installing
locally connected
machine’s driver" on
page 30).
• Pr
int a configuration
page and verify that
the PS version is avail-
able for printing.
• Rein
stall the PS
driver. If the problem
persists, contact a ser-
vice representative.
“Limit Check Error”
report prints.
The print job was
too complex.
You might need to
reduce the complexity of
the page or install more
memory (See "Installing
a memory module" on
page 101
).
A PostScript error
page prints.
The print job may
not be PostScript.
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
The optional tray is
not selected in the
driver.
The printer driver
has not been con-
figured to recog-
nize the optional
tray.
Open the PostScript
driver properties, select
the Device Options tab,
and set the tray option.
When printing a doc-
ument in Macintosh
with Acrobat
Reader
6.0 or higher, colors
print incorrectly.
The resolution set-
ting in the printer
driver
may not be
matched with the
one in Acrobat
Reader.
Make sure that the reso-
lution setting in your
printer driver matches
the one in Acrobat
Reader.
Common Windows problems
CONDITION SUGGESTED SOLUTIONS
“File in Use” mes-
sage appears dur-
ing installation.
Exit all software applications. Remove all soft-
ware from the printer’s startup group, then
restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” mes-
sages appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows User’s Guide that came with your com-
puter for further information on Windows error messages.
An unknown image
repetitively
ap
pears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an alti-
tude of 1,000 m (3,281 ft.) or above.
The high altitude may affect the print quality,
such
as loose toner or light imaging. Change the
correct altitude setting to your machine (See
"Altitude adjustment" on page 40).
CONDITION SUGGESTED SOLUTIONS
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